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Public Transportation
Bay Area Rapid Transit (BART)
(888) 235-3828
(510) 834-5438 Elevator updates
(510) 465-2278 Information Number
(510) 839-2220 TTY
www.bart.gov
BART train service in San Francisco primarily serves the downtown, Mission District and San Francisco Airport. It also serves the East Bayand Oakland Airport. All BART trains are accessible. BART tickets can be purchased at all stations; however, if you want a Disabled Discount Pass, you must either go to the Customer Service Centerat the Lake Merritt, Montgomery, or Civic Center stations or order online. To receive a discount ticket you may be required to show proof of disability such as a Medicare card, DMV ID card, or other transit discount card. The Customer Service Center also has free BART publications including Fun places to get to on BART and A guide to public transportation from BART.
BART Tips
All BART stations are equipped with elevators. The elevators occasionally break down, so it is highly advised to call ahead to make sure the elevator is operational at your destination station. There is level access onto all trains; however, there can be a large gap between the platform and the train. This may present a problem for some wheelchairs with small front wheels. Some people advise backing on and off the trains.
All platforms have tactile edges for detection by people who areblind or visually impaired. Announcements are made informing you which train has arrived. Conductor’s announce each stop on board the train.
The elevator signs are not clearly marked on the platforms, but are generally located at either end of the stations. If you are unable to process your ticket proceed to the station agent.
Muni (municipal transit)
(415) 673-6864 General Information
(415) 701-4485 Accessible Services
(415) 701-4730 TTY
www.sfmta.com
www.sfmta.com/access
Muni operates buses, streetcars, light rail, and cable cars. All linesare accessible except the 41. The Muni Metro system is accessible at all underground stations and at numerous surface key stops at major destinations and transfer points.
Different forms of boarding apply in different situations. Buses are boarded using lifts, while light rail vehicles may be boarded on the surface from high station platforms, mini-high wayside platforms or wayside lifts.
For a detailed description of accessible lines and stops, request a Muni Access Guide by calling the Accessible Services Program or visit the Muni website.
Monthly discount passes for seniors, monthly discount stickers for Regional Transit Discount ID holders and single trip discount fares areavailable. For discount fare eligibility information, contact the Muni Discount ID Office at (415) 923-6070.
Muni Tips
The famous cable cars are not wheelchair accessible. Manual wheelchair users who are accompanied by someone who can load the wheelchair onto the cable car may ride. Cable car operators are not required to assist with wheelchair loading. Muni’s Historic Streetcar line, the F-Line, is wheelchair accessible at most stops. The F-Line runs from Fisherman’s Wharf along theEmbarcadero to Market Street, then up Market Street to the Castro District. All stops on the Embarcadero are wheelchair accessible. Access is provided at several key stops on Market Street via wayside platforms or lifts. Contact Muni Accessible Services or the website for specific locations or other information about accessibility on the F-Line.
Connections with other area public transit systems (i.e. AC Transit,Golden Gate Transit, SamTrans) may be made at numerous transfer points.
If possible, you may wish to schedule your trip to avoid peak commute hours when buses are crowded.
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